Job Description

• Maintain the cleanliness and organization of pool area.
• Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
• Monitor use of the slide and ensure safety guidelines are followed.
• Assist guests, answer questions, aide, and respond to needs quickly and accurately.
• Handle customer service needs with a friendly and caring - yet assertive - demeanor, following resort standards and safety guidelines.
• Collect dirty towels then wash, fold and restock the towel kiosk.
• Arrange lounge and deck chairs, empty trash cans, clear tabletops, and maintain walkways and stairs.
• Enforce pool rules.
• Perform the daily opening/closing procedures, including informing swimmers of closing 15 minutes in advance.
• Disinfecting and straightening chairs and tables: putting umbrellas up/down: sanitizing regularly touching surfaces.
• Assist with events, programs, and activities as requested.
• Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
• Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
• Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.

• Must be able to lift at least 30 pounds, stay on feet for long periods of time, and be physically able to complete the execution of duties.

• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.

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